Online phone dialer services can be a tremendous benefit for organizations that use live agents to place outbound calls. Surveys indicate that online phone dialers can improve call productivity by over 40% and enable callers to complete hundreds of more calls per day.
If you are in a business that requires you to make a lot of outbound calls everyday, chances are pretty good that you are always looking for ways to maximize your time and efforts. Traditionally, predictive dialers have been used to meet these requirements. These predictive dialer systems place many outbound calls simultaneously. If a call is answered by a live person, rather than an answering machine, a light blinks and indicates that a person has been reached. That in turn prompts an operator (on the caller's end) to connect to the call and start talking.
However, there's a problem called "dead air" that occurs if the operators on the calling end are still busy talking on a previous call and can't get to the person who just answered the call fast enough or not at all. That is called "call abandonment." Because it has become so annoying to people receiving the call, federal laws have been passed that limited the number of abandoned calls that can be made.
If you own a call center or a company that makes an enormous amount of outbound calls daily, this will be a concern to you. However, there are alternatives. There are online phone dialer services that can provide you the call volume that you need, but can also eliminate the call abandonment issues.
The actual operating of an online phone dialer is conducted from your desktop and eliminates the need for expensive telephone lines that can bear a huge monthly cost. You don't need any hardware or software.
The procedure is rather simple and straightforward. You go online and log into your account and then you upload the phone list you want to use. You click on a number and the system dials it. If the recipient answers, you talk to them. If the call goes to voice mail or an answering machine, you simply click and have the system leave a recorded message. But here is the beauty of the system: While the system is leaving your message, you can already move on and beginning dialing and talking to the next number on your list. Not only do you avoid repeating the same messages to answer machines all day (80% of the phones in the United States are answered by voice mail during the day) but you never have to waste time waiting for the message to complete. By the time the message has stopped, you have already make 1 or 2 more contacts.
It's important to remember that leaving a message for a contact is far more advantageous than just hanging up. If you're hanging up 8 out of 10 times you dial, you are wasting a lot of time. Better to put that effort to good use and leave a thoughtful message, that the contact can listen to at his or her convenience. Moreover, the idea of having a live agent call in the first place is to navigate through phone trees and receptionists to reach the proper contact's phone. If it takes 3 minutes to get to the right phone only to be greeted by voice mail, it's best to leave a message.
This is particularly useful in certain applications where the law says that any recorded message can only be delivered after receiving consent from the person called. For example, in California that is necessary for political calls.
Here are some advantages of online phone dialer services you'll want to know about:
1. Manage Everything Directly from a Computer Desktop: You can control everything instantly from your web interface such as which person gets called, if you want to talk or leave a voicemail, what type of message you want to leave (with or without a customized greeting) and much more.
2. Improved Productivity: Your call center reps can log on directly from their own desktop computers at the office, from home or any remote location globally that has Internet access. No need to worry about long distance charges and you can monitor their progress in real time.
4. Fiber Optic Quality: Unlike Voice Over Internet (VOIP), you have access to one of the highest quality telecommunications system available. You can call practically any location on the planet and experience quality reception.
5. Immediate Response: The days of callers being forced to listen to voicemail greetings are at an end. Now you can dial out and leave customized prerecorded messages whenever you reach someone's voicemail. The system will wait for a beep to deliver a recorded message, and at the same time, allow you to dial and talk to your next contact while a message is being left on the previous recipient's voicemail.
6. Enormous Capacity: Generally these services are capable of processing thousands of phone calls per hour, and you can control an unlimited number of lists.
If you're looking for an alternative to expensive predictive dialer system and planning to conform with the new laws, it's worth your time to investigate your options and learn more about the cutting edge technology that can save your business or organization time and money. You might find that online phone dialers are the way to go.
For more information on online phone dialers, you can check out this website: http://www.orangepoint.net/online_phone_dialer.html
Article Source: http://EzineArticles.com/?expert=Lee_Simonson
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